By using the online donation system on our website, you agree to these terms and conditions stated here forth. If you do not agree, we ask that you do not use this online donation system and contact us for other avenues which you may wish to use to generously donate to any of our programs.

Information, Security and Privacy

You willingly agree that by using Rachel House’s online donation system you are consenting to adhere to the Terms and Conditions. We therefore ask that you diligently use discretion at all times to make sure that any information you use on our website is protected from any unseen and seen fraudulent activity and/or bias.

Donation Payment Procession

All Donations made through Rachel House’s website online donation system are considered private and the information of the donors are held in the strictest of confidence at all times. None of the donors’ information is shared by Rachel House to those outside of the respective department that is responsible for handling online donations. All donations are carefully screened to ensure transparency, efficiency and that there is no fraudulent activity involved. Please note that it is our utmost duty to ensure that all our donors’ information is protected as such by the law.


Donations are accepted in USD (United States Dollar) and IDR (Indonesian Rupiah).

Refunds of Donations

All complaints, grievances and disputes will be treated seriously, quickly and in a timely manner, having due regard to procedural fairness and confidentiality. All parties are required to participate in the dispute resolution process in good faith. All donations made voluntarily by any donors and/or site visitors cannot be refunded if the case is that of the donor changing their mind about the donation after it has been processed through our online donation system.